FREQUENTLY ASKED QUESTIONS

ACCOUNT & MEMBERSHIP INFORMATION

I FORGOT MY HAUTE FITNESS USERNAME AND/OR PASSWORD. WHAT CAN I DO?

You can click on the “FORGOT USERNAME AND/OR PASSWORD” – Click to Login.

You can also contact one of our Membership Advisors at +91- 80- 46777756-60.

HOW CAN I UPDATE MY PROFILE INFORMATION?

You can update your profile information online: LOGIN or contact one of our Membership Advisors at +91- 80- 46777756-60.

WHO CAN I CONTACT IF I HAVE QUESTIONS ABOUT MY CURRENT BALANCE?

Please contact your Membership Advisor to inquire about your account balance, or send us an email: support@hautefitness.in.

HOW DO I FREEZE MY MEMBERSHIP?

We believe that exercise is a lifelong habit, our freeze policy at Haute Fitness allows you to temporarily suspend your membership in accordance with the following terms: You may freeze your membership once per contractual year for a minimum of one (1) month, with a fee of 1180 INR towards Classic + Group Fitness and 3540 INR towards Prime; payable in advance. Monthly members within their first year of membership will be charged regular monthly dues until they meet their one-year obligation, after which they will be charged the freeze fee in full.

I AM PREGNANT AND I WANT TO FREEZE MY MEMBERSHIP.

Congratulations! If your doctor feels you are medically unable to use the club during your pregnancy, you can request a medical freeze for up to 120 days. You must provide a doctor’s letter at the time of requesting a pregnancy freeze. Haute Fitness will waive the freeze fee for medical freezes.

IN CASE OF MEDICAL EMERGENCIES?

In case of Death of Member, money will be refunded for the remaining tenure of membership. In case of any permanent Disability, you may deliver the doctor’s note to avail the cancellation of membership.

CAN I CANCEL MY ACCOUNT ONLINE?

No. All cancellations must be done at the reception with a Membership Advisor or via registered or certified mail: support@hautefitness.in. Cancellations are processed this way to ensure you will get a receipt that your cancellation was received as per Club rules. 

WHAT’S THE DIFFERENCE BETWEEN FREEZING AND CANCELING MY MEMBERSHIP?

A freeze is appropriate when you know approximately how long you will be gone. For example, if you will be away on business for three months, or your doctor feels your injury should be healed in less than six months, a freeze is the option you should choose. It is a defined amount of time without billing, or club usage, and your billing will automatically restart at the end of the freeze. Remember, if you are requesting a medical or pregnancy freeze, we will need medical documentation.

IS THE HAUTE FITNESS APP AVAILABLE FOR SMARTPHONES?

Yes. The app will be available on Google Play & Apple App Store.

REFERRALS

HOW CAN I REFER A FRIEND?

You may refer a friend by completing the form on our referrals page or by sharing your unique referrals link with your friends via email. You may not use any robotic, automated or programmed methods or engage in spamming, and Haute Fitness reserves the right to, without limitation, deny a referral gift card to, permanently disqualify from the referrals program, or terminate the membership of any individual it believes is tampering with the functioning of or otherwise abusing the referrals program.

WHEN DO I RECEIVE THE REFERRAL CREDIT FOR MY FRIEND JOINING?

You should see your referral reward within 30 days of the day your friend joins. You must be an active member to receive referral rewards.

WHAT IF I STILL HAVE QUESTIONS ABOUT REFERRALS?

Contact us via email: support@hautefitness.in, or contact a Membership Advisor at +91- 80- 46777756-60.

APP SUPPORT

HOW TO CHANGE THE UNITS OF MEASUREMENT - IMPERIAL AND METRIC

Your region setting on your phone determines what unit of measurement displays. To view or edit on iOS go to Settings, General, Language & Region. To change on a computer, navigate to the settings screen and select “Units of Measurements”.

HOW TO ADJUST YOUR NOTIFICATIONS

You can view or edit your notifications by navigating to Settings, then Notifications. You can select which notifications you’d like on or off such as Pre-Class Reminders or Personal training schedule reminder. You can also disable push notifications on iOS by going to Settings, HauteFitness App, and Notifications.

WHAT IS A CUSTOM WORKOUT?

A custom workout is a workout you do on your own outside of Haute Fitness Group Fitness classes or Personal Training sessions. 

GENERAL

Do you have childcare in the studio? Can my children wait for me in the members lounge while I workout?

No. Unfortunately, we don’t.

No. For the safety of the children and members, children are not allowed into the club except on special occasions where we organise children’s classes/specials.

What if I can't do everything in the Group Fitness class? I haven't worked out in a while.

Take it slow and ease into the workout, stretch and start with light and less repetitions.
With every class comes increased confidence and strength, so we encourage first timers to go at their own pace and have fun.

Can I workout if I am pregnant?

We have had many pregnant women who are able to workout right up until their due date, but we recommend you check with your doctor before working out at Haute Fitness.

Do you have locker rooms?

Our changing rooms are equipped with adequate temporary lockers built in, easy-to-use locks. We also have designated steam rooms and showers. The lockers are emptied out at the end of each working day to maintain the facility as per club rules. We request you to take all your belongings with you post your workout regime. 

Do you have water or do I have to bring mine?

Keep yourself hydrated at all times. We have water stations in the Club premises if you need to fill up your bottles.

What are your studio rules?

Be on time for your session. We reserve the right to admission into class if a member is 10 mins late.

Hydrate: We have water stations located at the Group Fitness Studio – bring a bottle to fill up or grab one at Haute Press!

In order to cancel a class reservation and return it to your account, you must unreserve by 5 PM the night prior to the class. If a member does not cancel a class in time for 3 consecutive sessions, we reserve rights to block their access to reserve their spot at a Group Fitness session for a full week. Members can cancel by logging into their profile online.

We are not responsible for any items that are lost or stolen at our studios.

If a member is planning on leaving class early, we ask that they please inform the Instructor. 

What do I wear?
  • Light, stretchy, breathable clothes designed for moving
  • Closed shoes like cross-trainers or running shoes.
  • Don’t wear anything that may make other members, and yourself, feel uncomfortable.
Do I have to book for a class?

Mandatory booking of Group Fitness classes. You can now book at the front desk or by member log in on our website, to schedule your class – Book Now

 

Do you offer Group Fitness classes?

We offer a variety of Group Fitness classes designed and cater to individuals who want to train in smaller or larger groups. You simply pick a class based on your goal and studio preference.

Do you offer free WI-FI?

Yes, Haute fitness is a Wi-Fi enabled zone!

Do you offer parking?

We always aim to have parking available for our members’ safety and convenience.

Do you have steam room?

Yes, Haute Fitness provides designated steam rooms for our members. A steam bath is a holistic health treatment, geared toward extracting impurities from the body using steam.

How old do I need to be to join Haute Fitness?

Membership options are available from 14 years and older.

Can I join upfront and Pay in Cash?

Yes, we have our Membership Advisors to assist you with the same at the front desk of the club. 

How many Personal Training sessions can we book in a month?

You can book from a range of 1, 6, 12 or 18 PT sessions, the validity of 7 days to a month depending on the number of sessions. Please inquire with our Membership Advisors or send us an enquiry at: support@hautefitness.in.

Will I be given an exercise programme?

No. We have workout plans on the website that allow you to set your goals and allows you to choose from beginner, intermediate and advanced fitness regimes.

Who can I ask if I have trouble using the equipment?

Our Fitness Coaches are trained to assist you while working out at our respective studios.

Do I need to bring my own towel and toiletries?

Yes, we do not provide towels and toiletries.

What happens if I lose something in the changing rooms?

Inform the reception and we will check if someone has handed it over to the lost and found department. Please remember that your belongings are your responsibilities at all times.

Are the team at Haute Fitness First Aid trained?

Yes, we always have a number of first aiders on duty. In an unlikely event that someone is injured, there are also first aid boxes located at reception.

Are there any social events for members and staff?

Yes, they’re great fun and an excellent way of getting to know everyone. To find out more about our fitness challenges, special themed classes, or club events, just keep an eye on the member notices around the Club.

How do I pay for my Haute Fitness membership?

Membership is payable either monthly by Auto Debit through your credit card or in Lumpsum by Cash or Card payment. 

Can I put my membership on hold?

Yes you can. We call our hold option – freeze. At Haute Fitness, we believe that exercise is a lifelong habit. That’s why when it comes to freezing of your membership, it will only be for medical reasons or outstation / overseas assignments for more than 2 weeks with written notice. For further information, please refer to our reception team. A freeze fee will be charged.

How can I provide feedback about the products and services?

We welcome your feedback and we want to hear about ways we can assist you with any concerns you may have. Please have a chat with one of our Membership Advisors or Staff.

If you would prefer to speak with the club management, please let our reception team know. If they aren’t immediately available, the reception team will ensure you are contacted by them as soon as possible.

You can also fill up the feedback form on our website – FEEDBACK.

We also love to know what we’re doing well too! So do tell us about your successes or about an Haute Fitness team member who’s made a difference.